E-commerce Platform
HealthTech SaaS2023 · 8 min read · 6 months project
Medika Connect: Building Indonesia's Telemedicine Platform for 200+ Doctors
Designing and engineering a HIPAA-aware telemedicine product with real-time WebRTC video, digital prescription management, and multi-clinic scheduling — from concept to 2,000+ monthly consultations.
Client
Medika Connect
Industry
Healthcare & MedTech
Duration
6 months
Year
2023
200+
Registered Doctors
2,000+
Consultations/Month
40+
Partner Clinics
< 3 min
Avg. Wait Time
The Challenge
Indonesia's healthcare system faces severe doctor-to-patient ratios in rural areas. Medika Connect wanted to bridge this gap with a reliable, low-latency video consultation product — but needed it to work on 3G connections and integrate with existing clinic EMR systems.
Our Solution
We built adaptive WebRTC streaming that degrades gracefully on poor connections, falling back to audio-only without dropping the session. A GraphQL API unified patient records, prescriptions, and clinic scheduling into a single data graph — reducing EMR integration time from weeks to hours.
// deep dive
The Rural Healthcare Gap in Indonesia
Doctors per capita in rural East Java hover at 1 per 5,000 residents. Medika Connect's mission was to let urban specialists serve rural patients via telehealth — without requiring hospital-grade internet.
WebRTC at 3G: Adaptive Streaming Architecture
We implemented adaptive bitrate WebRTC using simulcast tracks. On weak connections the client automatically switches to a 240p audio-priority stream. Session continuity is preserved through an STUN/TURN relay cluster on AWS.
Digital Prescription & EMR Integration
Doctors issue signed digital prescriptions directly from the consultation screen. We built a GraphQL federation layer that speaks both our native schema and the ICD-10-based schemas used by partner clinics' EMR vendors.
2,000+ Consultations — and Growing
With a clean UX optimized for mobile-first patients and a zero-friction doctor onboarding flow (docs uploaded, verified, live in < 48 hrs), Medika Connect scaled adoption faster than any party projected.
// outcome
The Result
Within three months of launch, Medika Connect partnered with 40 clinics across East Java and handled 2,000+ monthly consultations. Average doctor idle time dropped by 40% through smart queue management.
Next.jsGraphQLAWSWebRTCTwilioPostgreSQL
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